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Automatically add Zoom meeting links to appointments booked by CallDesk AI. Customers get a video link in their calendar invite without any manual work.

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What it does

  • Auto-generate meeting links - Every booked appointment gets a unique Zoom link
  • Calendar integration - Link appears in the calendar event for both you and the customer
  • No manual work - AI handles everything during the call

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Setup

1

Go to Integrations

Navigate to Settings → Integrations → Video
2

Select Zoom

Click “Connect Zoom”
3

Authorize access

Sign in to your Zoom account and grant permissions
4

Configure settings

Choose default meeting settings (waiting room, password, etc.)
5

Enable for booking types

Select which appointment types should include Zoom links

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How it works

  1. Customer calls and wants to book an appointment
  2. AI confirms the appointment details
  3. CallDesk creates a Zoom meeting with your default settings
  4. Meeting link is added to the calendar event
  5. Customer receives invite with the Zoom link

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Meeting settings

Configure your Zoom defaults:
SettingOptions
Waiting roomOn / Off
Meeting passwordAuto-generate / Disabled
Host videoOn / Off at start
Participant videoOn / Off at start
Mute on entryOn / Off
Not every appointment needs Zoom. Configure which bookings get video links:
  • All appointments - Every booking gets a Zoom link
  • Specific types - Only consultations, not service calls
  • On request - AI asks if customer wants video option

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Requirements

  • Zoom account (Free, Pro, or higher)
  • OAuth authorization
  • No additional cost from CallDesk

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Troubleshooting

Verify your Zoom account is active and has meeting creation permissions.
Disconnect and reconnect with the correct account in Settings → Integrations → Zoom.

Connect Zoom

Set up the integration now