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Receive CallDesk notifications through Signal’s encrypted messaging platform. For teams that prioritize privacy and security.

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What it does

  • Encrypted notifications - End-to-end encrypted messages
  • Instant alerts - Real-time notification delivery
  • Privacy focused - No data stored on third-party servers
  • Mobile notifications - Native Signal push notifications

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Setup

1

Go to Integrations

Navigate to Settings → Integrations → Messaging
2

Select Signal

Click “Connect Signal”
3

Link your number

Provide the phone number registered with Signal
4

Verify connection

Confirm the verification code sent to Signal
5

Configure notifications

Choose which events trigger notifications

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Notification types

Choose which events send Signal notifications:
EventNotification
New callCaller info and summary
Appointment bookedBooking confirmation
Lead qualifiedQualification details
VoicemailMessage transcription
Urgent mattersImmediate alerts

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Why Signal?

Signal offers advantages for certain use cases:
  • End-to-end encryption - Messages can’t be read in transit
  • No metadata storage - Signal doesn’t store message data
  • Open source - Auditable security
  • HIPAA considerations - Better for healthcare-adjacent uses

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Group notifications

Share notifications with your team securely:
  1. Create a Signal group
  2. Add the CallDesk notification number
  3. All group members receive encrypted notifications

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Requirements

  • Signal app installed
  • Phone number registered with Signal
  • Signal account active
  • No additional cost from CallDesk

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Troubleshooting

Verify your phone number is correctly linked and Signal notifications are enabled on your device.
Make sure you’re checking the correct Signal account. Try requesting a new code.
Signal delivery depends on your internet connection. Check your connectivity.

Connect Signal

Set up the integration now