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Connect your Google Calendar to let CallDesk AI see your availability and book appointments directly. Works with personal Gmail accounts and Google Workspace.

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What it does

  • Real-time availability sync - AI sees when you’re free or busy
  • Automatic booking - Creates calendar events when appointments are booked
  • Two-way sync - Changes in Google Calendar reflect instantly in CallDesk
  • Event details - Includes caller info, service requested, and transcript link

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Setup

1

Go to Integrations

Navigate to Settings → Integrations → Calendar
2

Select Google Calendar

Click “Connect Google Calendar”
3

Authorize access

Sign in to your Google account and grant permissions
4

Choose your calendar

Select which calendar to use for bookings
5

Set availability

Configure your booking hours and buffer times

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Permissions requested

CallDesk requests minimal permissions:
PermissionWhy we need it
View calendar eventsCheck when you’re busy
Create calendar eventsBook appointments
View calendar listLet you choose which calendar
We never read the content of your existing events — only whether times are blocked.

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What gets created

When AI books an appointment, the calendar event includes:
  • Event title: “Appointment with [Customer Name]”
  • Description: Service requested, conversation summary
  • Location: Your business address or “Phone call”
  • Attendee: Customer’s email (if provided)
  • Link: Full transcript in CallDesk

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Multiple calendars

You can connect multiple Google Calendars for different purposes:
  • Personal + Work: Check both for conflicts
  • Team calendars: Round-robin booking across team members
  • Service-specific: Different calendars for different appointment types

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Troubleshooting

Try disconnecting and reconnecting. Go to Settings → Integrations → Google Calendar → Disconnect, then reconnect.
Check that your Google Calendar timezone matches CallDesk. Go to Google Calendar Settings → Time zone.
Only calendars you own or have write access to will appear. Check your Google Calendar sharing settings.

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Requirements

  • Google account (personal or Workspace)
  • Calendar write permissions
  • No additional cost

Connect Google Calendar

Set up the integration now