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Receive CallDesk notifications directly in Telegram. Perfect for staying updated on the go with instant mobile notifications.

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What it does

  • Instant notifications - Get alerts as soon as events happen
  • Mobile friendly - Native Telegram push notifications
  • Group or personal - Send to groups or direct messages
  • Rich messages - See call details and quick actions

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Setup

1

Go to Integrations

Navigate to Settings → Integrations → Messaging
2

Select Telegram

Click “Connect Telegram”
3

Start the bot

Click the link to open Telegram and start the CallDesk bot
4

Get your chat ID

Send /start to receive your chat ID
5

Configure notifications

Choose which events trigger notifications

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Notification types

Choose which events send Telegram notifications:
EventNotification
New callCaller info and call purpose
Appointment bookedBooking details and calendar link
Lead qualifiedQualification summary
VoicemailTranscription and audio link
Missed callPhone number and time

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Group notifications

Share notifications with your team:
  1. Add the CallDesk bot to a Telegram group
  2. Use the group’s chat ID in CallDesk
  3. All group members receive notifications

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Quick actions

Telegram notifications include clickable actions:
  • View transcript - Open full call details
  • Call back - Quick link to return the call
  • View in CallDesk - Jump to the dashboard

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Requirements

  • Telegram account
  • Telegram app (mobile or desktop)
  • No additional cost from CallDesk

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Troubleshooting

Make sure you started the bot with /start and notifications are enabled.
Verify the chat ID in Settings → Integrations → Telegram.
Try removing and re-adding the bot. Send /start again to reconnect.

Connect Telegram

Set up the integration now