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Connect your Apple Calendar (iCloud) to let CallDesk AI see your availability and book appointments directly. Works with any iCloud account.

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What it does

  • Real-time availability sync - AI sees when you’re free or busy
  • Automatic booking - Creates calendar events when appointments are booked
  • Two-way sync - Changes in Apple Calendar reflect in CallDesk
  • Event details - Includes caller info, service requested, and transcript link

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Setup

1

Go to Integrations

Navigate to Settings → Integrations → Calendar
2

Select Apple Calendar

Click “Connect Apple Calendar”
3

Generate app-specific password

Apple requires an app-specific password for third-party access
4

Authorize access

Enter your iCloud credentials with the app-specific password
5

Choose your calendar

Select which calendar to use for bookings

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Creating an app-specific password

Apple Calendar requires an app-specific password for security:
1

Go to Apple ID

Visit appleid.apple.com and sign in
2

Security section

Navigate to Sign-In and Security → App-Specific Passwords
3

Generate password

Click the + button and name it “CallDesk”
4

Copy the password

Save the generated password — you’ll need it for CallDesk setup

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What gets created

When AI books an appointment, the calendar event includes:
  • Event title: “Appointment with [Customer Name]”
  • Description: Service requested, conversation summary
  • Location: Your business address or “Phone call”
  • Link: Full transcript in CallDesk

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Requirements

  • iCloud account with Calendar enabled
  • App-specific password
  • Two-factor authentication enabled on Apple ID
  • No additional cost

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Troubleshooting

Make sure you’re using an app-specific password, not your regular Apple ID password.
Ensure iCloud Calendar is enabled in your Apple ID settings.
Check that your Apple Calendar is syncing to iCloud, not stored locally on your device.

Connect Apple Calendar

Set up the integration now