What it does
- Legal coverage - BAA establishes compliant data handling
- PHI protection - Appropriate safeguards for health information
- Audit support - Documentation for compliance audits
- Peace of mind - Clear responsibilities and protections
Who needs this
A BAA is required if you:- Are a healthcare provider - Doctors, dentists, therapists, clinics
- Handle PHI - Patient names, conditions, appointments
- Transmit health info - Via calls, texts, or emails
- Are a business associate - Handle PHI for covered entities
What’s covered
The BAA covers CallDesk’s handling of:| Data type | Examples |
|---|---|
| Patient identifiers | Names, phone numbers, addresses |
| Health information | Conditions mentioned in calls |
| Appointment data | Medical appointments, providers |
| Communication records | Call transcripts, voicemails |
How to get a BAA
Contact sales
Email sales@24calldesk.com or your account manager
HIPAA mode features
When BAA is active, CallDesk enables:- Enhanced encryption - Additional data protection
- Restricted access - Tighter access controls
- Audit logging - Detailed access logs
- Data retention controls - Configurable retention policies
- Secure transmission - PHI-appropriate communication channels
Compliance responsibilities
CallDesk responsibilities
- Secure data storage and transmission
- Access controls and authentication
- Breach notification
- Subcontractor agreements
Your responsibilities
- Authorized use of CallDesk
- User access management
- Minimum necessary data sharing
- Patient authorization when required
Pricing
| Component | Cost |
|---|---|
| BAA execution | $49/month add-on |
| HIPAA-compliant features | Included with BAA |
| Setup | One-time $200 |
Requirements
- Pro or Max CallDesk plan
- Signed BAA before handling PHI
- HIPAA training for your staff
- Compliance policies in place
FAQ
Do I need a BAA for non-healthcare use?
Do I need a BAA for non-healthcare use?
No. BAAs are only required when handling PHI. General business use doesn’t require one.
Can I use CallDesk for patient reminders?
Can I use CallDesk for patient reminders?
Yes, with an active BAA. CallDesk can send appointment reminders that include patient information.
What if there's a breach?
What if there's a breach?
CallDesk will notify you within 24 hours of discovering any potential breach, as required by the BAA.
Does this cover telehealth?
Does this cover telehealth?
The BAA covers call handling and scheduling. For video visits, ensure your telehealth platform is also compliant.
Request BAA
Contact sales to get started