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Frequently Asked Questions

Quick answers to the most common questions about CallDesk.

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Getting Started

Most businesses are live the same day. Add your business info, connect your calendar, and you’re ready to take calls.
No. CallDesk is designed for business owners, not developers. If you can describe what you want in plain English, you can use CallDesk.
Yes. Sign up and get 7 days free to test everything.
At minimum: your business name, what you do, and your business hours. You can add more detail later.

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Phone Numbers

Yes. You can either forward your existing number to CallDesk, or port it over entirely. Most businesses start with forwarding.
Local numbers are $3/month. Toll-free numbers are $5/month. Most businesses only need one.
Yes. Add as many as you need for different departments, locations, or marketing campaigns.
Yes. Pick any available area code, or get a toll-free number.

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AI Capabilities

No. Modern voice AI sounds natural and conversational. Try our demo to hear for yourself.
100+ languages including English, Spanish, French, Mandarin, and many more. The AI can automatically detect and respond in the caller’s language.
Yes. Connect your calendar and the AI will check your real availability and book appointments directly.
It will acknowledge that it doesn’t have that information, collect the caller’s contact info, and let them know someone will follow up. You get notified immediately.
No. If asked directly, the AI will always be honest about being an AI assistant. However, it won’t randomly announce it unless relevant.
Yes. Define rules for when transfers happen (emergencies, VIP customers, specific requests), and the AI will transfer accordingly.

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Calendar & Booking

Google Calendar, Microsoft Outlook (including 365), and Apple Calendar.
No. The AI checks your real-time availability before offering any time slots.
Yes. Create different booking types with different availability rules.
No. We only check if times are busy or free. We never read event details.

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Pricing & Billing

Plans start at 119/monthandvoicecallsbeyondincludedlimitsaregenerally119/month and voice calls beyond included limits are generally 0.20/min. See our pricing page for full details.
Additional minutes are billed at $0.20/minute. No service interruption, no surprise fees.
No. You pay your plan fee plus any usage beyond what’s included. That’s it.
Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle.
Yes. Pay annually and get 2 months free.

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Features & Integrations

Yes. We integrate with HubSpot, Salesforce, GoHighLevel, and many more. We also offer Zapier and webhooks for custom integrations.
Yes. Get real-time notifications via email, SMS, Slack, or webhook.
Yes. All calls are recorded and transcribed. You can access recordings and transcripts in your dashboard.
Yes. Customize greetings, scripts, and specific responses. You can also add custom prompts to guide AI behavior in specific situations.

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Security & Privacy

Yes. We use industry-standard encryption for all data in transit and at rest. We’re SOC 2 compliant.
Only you and your authorized team members. We never share your data with third parties.
Yes. You can delete individual calls or all data at any time.
We offer HIPAA-compliant plans for healthcare businesses. Contact us for details.

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Troubleshooting

Check that:
  1. Your phone number is active
  2. Forwarding is set up correctly (if using existing number)
  3. Your account is in good standing
If issues persist, contact support.
Review your knowledge base for the incorrect information and update it. Changes take effect immediately.
Verify your calendar is properly connected in Settings → Integrations. Try disconnecting and reconnecting.
Check your notification settings in Settings → Notifications. Also check spam folders for email notifications.

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Partner Program

Yes. Our white-label program lets you offer CallDesk under your own brand. Learn more →
Partners typically charge $99-249/month and pay us $25-35/seat. Most partners see 60-70% margins.
Yes. Earn 20% recurring commission for 12 months on referrals. Learn more →

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Still have questions?

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Email support

support@24calldesk.com

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