Video tutorial coming soon!
Quick test
The fastest way to test:- Call your CallDesk number from your personal phone
- Have a conversation as if you were a customer
- Review the transcript in your dashboard
What to test
Basic functionality
Common scenarios
Test these real-world situations:| Scenario | What to check |
|---|---|
| Simple booking | Customer wants to schedule. AI checks calendar and books. |
| Information request | Customer asks about services/pricing. AI answers correctly. |
| Busy time request | Customer requests a time you’re unavailable. AI offers alternatives. |
| Unknown question | Customer asks something not in your knowledge base. AI handles gracefully. |
| Frustrated customer | Customer sounds upset. AI responds with empathy. |
| Reschedule request | Customer wants to change an existing appointment. |
| Transfer request | Customer asks to speak to a human. AI transfers correctly. |
Test scripts
Use these scripts to verify specific behaviors:Script 1: Basic booking
You: “Hi, I’d like to schedule a service appointment.” Check: Does AI ask what service? Offer available times? Book correctly?
Script 2: Pricing question
You: “How much does [your service] cost?” Check: Does AI give the correct price range from your knowledge base?
Script 3: Unavailable time
You: “I need an appointment tomorrow at 3am.” Check: Does AI explain you’re not available then and offer alternatives?
Script 4: Unknown question
You: “Do you offer a service you’ve never mentioned?” Check: Does AI acknowledge it doesn’t know and offer to take a message?
Script 5: Upset customer
You (frustrated tone): “I’ve been waiting for hours and no one showed up!” Check: Does AI apologize, show empathy, and try to help resolve?
Script 6: Transfer request
You: “I need to speak to a manager right now.” Check: Does AI transfer or take a message according to your settings?
Reviewing transcripts
After each test call, review the transcript:Where to find transcripts
- Go to your Dashboard
- Click on “Calls” or “Activity”
- Find your test call
- Click to view full transcript
What to look for
Good signs
- Natural conversation flow
- Correct information provided
- Appropriate tone
- Successful booking (if applicable)
- Proper handling of unknowns
Red flags
- Awkward or robotic responses
- Incorrect information
- Wrong tone for situation
- Failed to book when it should have
- Got stuck in a loop
Listening to recordings
Beyond transcripts, listen to the actual audio:- Find the call in your dashboard
- Click the play button on the recording
- Listen for:
- Natural-sounding voice
- Appropriate pacing
- Correct pronunciation
- No awkward pauses
Testing different conditions
Time-based testing
Test how AI behaves at different times:- During business hours: Should offer same-day appointments
- After hours: Should acknowledge you’re closed, offer next day
- Holidays: Should handle according to your holiday settings
Calendar testing
Verify calendar integration:- Add a busy time to your calendar
- Call and request that exact time
- Verify AI doesn’t offer it
- Book an appointment via AI
- Check your calendar. does it appear?
- Verify details. customer name, service, notes
Language testing
If you have multilingual mode enabled:- Call and speak in another language
- Verify AI detects and responds in that language
- Check transcript. should show the conversation in that language
Common issues and fixes
AI gives wrong business hours
AI gives wrong business hours
Go to Settings → Business Info → Hours and update your hours. Changes take effect immediately.
AI can't answer basic questions about services
AI can't answer basic questions about services
Add the information to your Knowledge Base. The more specific, the better.
AI sounds too robotic
AI sounds too robotic
Try a different voice in Settings → Voice. Adjust speaking pace if needed.
AI books times when I'm busy
AI books times when I'm busy
Check that your calendar is properly synced. Verify the correct calendar is selected.
AI doesn't transfer when asked
AI doesn't transfer when asked
Check your transfer settings. Make sure you’ve set up which requests trigger transfers.
Transcripts aren't appearing
Transcripts aren't appearing
Wait a few minutes. Transcripts can take 1-2 minutes to generate. If still missing, contact support.
Pre-launch checklist
Before sending real customers to your AI:Ongoing testing
Testing isn’t just for launch. Regularly:- Review transcripts of real calls
- Identify patterns. what questions come up often?
- Fill knowledge gaps. add answers for new questions
- Make test calls after changes to verify they work
Getting help
If something isn’t working as expected:Start Testing
Call your number and verify everything works.