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Every call is recorded and transcribed automatically. Review conversations, search for keywords, and improve your AI.

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What’s captured

For every call, you get:
  • Full audio recording - The complete call
  • AI transcript - Text of what was said
  • Speaker labels - Who said what
  • Timestamps - When each part was said
  • Summary - AI-generated call summary
  • Outcome - What happened (booked, transferred, etc.)

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Viewing transcripts

Open any call to see: 
[0:00] AI: Good morning, thanks for calling Smith HVAC.
           How can I help you today?

[0:05] Caller: Hi, my AC stopped working. It's really hot.

[0:09] AI: I'm sorry to hear that. That sounds uncomfortable.
           Let me help you schedule a service call right away.
           What's a good day for you this week?

[0:18] Caller: Tomorrow would be great if possible.

[0:21] AI: Let me check our availability for tomorrow...
Click any timestamp to jump to that part of the recording.

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Searching transcripts

Find specific conversations:
Search forExample
Keywords”emergency” “pricing” “complaint”
Caller name”John Smith”
Phone number”555-123-4567”
Date rangeLast 7 days, This month
OutcomeBooked, Transferred, Voicemail

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Call summaries

Each call gets an AI-generated summary:
Summary: Customer called about AC not cooling. Emergency service scheduled for tomorrow at 2 PM. Customer mentioned this is the second issue this month. Outcome: Appointment booked Follow-up needed: Check if previous repair was related

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Recording controls

When listening to recordings:
  • Playback speed - 0.5x, 1x, 1.5x, 2x
  • Skip silence - Jump past pauses
  • Download - Save the audio file
  • Share - Send a link to a team member

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Transcript accuracy

Our AI transcription is highly accurate, but:
  • Proper nouns may need review (names, businesses)
  • Technical terms specific to your industry might need training
  • Heavy accents may occasionally be misheard
You can edit transcripts if needed for your records.

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Using transcripts to improve your AI

Review transcripts to find:

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Privacy & retention

  • Recordings stored securely - Encrypted at rest
  • Retention period - Configurable (30 days, 90 days, 1 year, unlimited)
  • Delete on request - Remove specific recordings
  • Export available - Download your data anytime

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Compliance

Recording laws vary by state and country. CallDesk can announce “This call may be recorded for quality purposes” at the start of each call. Enable this in Settings → Compliance.

View Transcripts

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Knowledge Base

Improve your AI with insights from calls